Customer-focused freight transportation
A flexible tariff policy as part of the Tariff Corridor served to attract 5.7 mln tonnes of different freight to railways in 2016.
Initiatives to improve customer service quality:
- Unified Contact Centre launched in trial mode
- FFC-Tariff effective automated tariff setting system introduced
- New opportunities to order railcars:
- via the ETRAN
- electronic waybill system
- using the electronic exchange
Initiatives to improve customer service quality:
- Simplified document flow, including the cancellation of application form GU-12 for direct domestic shipments
- Continued development of the e-sales system: the share of orders made via e-commerce channels increased from 25% to almost 70% in 2016
A project was launched using the rolling stock of TransContainer in 2016 to transport non-containerised freight – large-diameter pipes for the construction of the Nord Stream-2 international gas pipeline.
1,543,000 TEU railway containerised shipments using well cars and/or containers of TransContainer in 2016, a 8.9% increase vs. 2015The Company's management made focused efforts to work with customers and partners in the countries of the Asia-Pacific region and Europe, the China-Russia transport service was developed successfully and operations using sea line containers were expanded.
242,000 TEU import shipments by TransContainer in 2016, a 8.3% increase vs. 2015The Company developed new integrated multimodal services that are attractive to exporters and offered a flexible price policy and highly reliable services to provide containers for transportation.
13.4 % growth in export shipments by TransContainer in 2016