Oleg Belozerov President of Russian RailwaysDear Partners and Colleagues,
Read more information about message of the Management Board and President of Russian RailwaysFor the Russian Railways Group, 2016 was marked by improvements in services for our customers.
We set the goal of enhancing the quality of passenger service and doing this with our own resources. For the convenience of passengers, we started offering ticket sales for all long-haul trains 60 days before departure. We have plans to increase this period to 120 days.
In terms of work with shippers, we are focusing on improving service, simplifying registration procedures and developing electronic document flows. Freight delivery speed, reliability and accuracy have all increased.
The Moscow Central Ring project demonstrated the demand for such services in megacities as Lastochka (Desiro RUS) trains transported more than 27 million people on the MCR by the end of the year.